1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Estimates
We offer the following shipping options:
Standard Shipping (4–7 business days)
Express delivery (1–3 business days) – available at an additional cost
Shipping charges for your order will be calculated and displayed at checkout.
3. Shipping Locations
We currently ship to addresses within [India].
4. Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can track your order status through the carrier’s website.
5. Delays and Issues
While we strive to deliver your products on time, delays may occasionally occur due to weather, customs, or carrier issues. If your order is delayed beyond the estimated time, please contact us at Sheeshmahalmumbaimetalworks@gmail.com.
6. Damaged or Lost Orders
If your package arrives damaged or goes missing, please contact us immediately. We’ll work with the shipping provider to resolve the issue and ensure you receive your order or a suitable replacement.